Welcome to the Lysted Seller Handbook — your go-to reference for everything you need to know about selling on the platform. This guide covers listing requirements, fulfillment responsibilities, delivery methods, payment terms, and how to handle situations when things don't go as planned. It also outlines your financial obligations and tax reporting responsibilities as a seller on the platform. Whether you're just getting started or looking to sharpen your process, we recommend reading through the full handbook before your first sale. By selling on Lysted, you agree to our Terms of Service. When in doubt, this is the first place to check — and if you still have questions, our support team is always available at [email protected].

Before you list — Requirements that must be followed:

Prohibited ticket types — do not list:

Parking listings: Due to new marketplace policies, Lysted can no longer dispute parking ticket cancellations from any third party providers (e.g. ParkWhiz, Spot Hero). Sellers must follow new restrictions when listing parking, such as distance limits, restrictions on offsite/third party parking passes, and lot descriptions.

The steps below cover how to manually create a listing in Lysted. If you'd like Lysted to automatically list your tickets and handle fulfillment, we strongly recommend setting up automation — see Listing and Fulfillment Automation for a full walkthrough. Automation is free, requires no extra steps once configured, and is the best way to ensure your orders are fulfilled on time.

Note: If you're on automation but need to manually list for any reason, add an internal note specifying which account the tickets are in — our team can still manage fulfillment from there if all other automation requirements are met for the order.

General Admission seats or Secondary market purchases: If you bought through a secondary marketplace and don't know your exact seat numbers or you have General Admission tickets without assigned seats, so long as the section and row remain accurate, you can use four-digit placeholder seat numbers (e.g., 1000–1003) until you receive confirmation. Listing specific venue seats you haven't confirmed can cause fulfillment failures.

Listing on barcode-integrated sites: Some leagues have official partnerships with specific resale marketplaces, with primary ticketing systems directly integrated. To sell tickets for those leagues on these marketplaces, your listings must meet additional requirements:

Note: When barcodes are added or tickets are sold on integrated sites, the team's ticketing staff can see this activity. If you prefer the team not see your resale activity, use internal notes to exclude those marketplaces from your listings.

Current league integrations (as of 7/18/2026)

MLB note: Only teams with Ticketmaster season ticket accounts (i.e.,Padres, Braves, Yankees) are integrated with Ticketmaster Resale. SeatGeek is barcode-integrated with any team or venue for which they are the primary market.

Lysted uses Sync to automate listing and fulfillment at no extra charge. When properly configured, the system automatically lists purchased tickets and transfers them to buyers. If automation fails but all requirements for automation for the order are met, the Lysted team will manually fulfill around the week of the event.

For the Lysted team to take responsibility for fulfilling your order, the following must be true for every purchasing account associated with any ticket in the order:

If an order has multiple purchasing accounts and even one of them isn't fully set up per the above, Lysted is not responsible for fulfilling that order — even if part of it happens to be automatically fulfilled.

Note: The maximum number of purchasing accounts permitted in an internal note is three. If you exceed this limit and automation can't fulfill the sale, you will need to manage fulfillment yourself.

To set yourself up for automated fulfillment, you need two things:

Use the Fulfillment tab to manually deliver orders. Filter by "Pending" to see what needs to be fulfilled. Sort by in-hand date — that's your delivery deadline. Orders must be fulfilled with 100% accuracy: exact event, section, row, and seats. Same-day sales must be fulfilled within 15 minutes of the order.

E-Ticket / Mobile QR: Upload the PDF file(s) directly to the order in the Fulfillment tab. Files must be still images — animated barcodes cannot be uploaded and must be transferred directly.

Mobile Transfer (Ticketmaster, AXS, etc.): Log into the relevant account and transfer directly to the buyer's email that is provided on the Fulfillment tab for the order. After transferring, upload proof of transfer — this is mandatory. Without proof of transfer, the marketplace may cancel the order with penalties even if you sent the tickets.

Barcode-integrated sales: For MLB, NFL, and other integrated leagues, some marketplaces require barcode numbers for delivery rather than a direct transfer. In these cases, uploading barcode numbers to the order is what's required — this still falls under the Mobile Transfer stock type.

Sales on barcode-integrated exchanges must be fulfilled via barcodes only. Wallet links, mobile transfers, and PDFs are not accepted. Note: some MLB integrated exchanges do allow direct transfer — contact support for a breakdown by marketplace.

Adding barcodes manually: You can add barcode numbers to listings directly in Lysted. If you find this process confusing or time-consuming, contact [email protected] — our team can populate barcodes through automation once your account login is added to Lysted and included in the listing's internal notes.

After updating barcodes: If you update barcode numbers on a listing, unbroadcast the listing for at least 15 minutes, then rebroadcast. This ensures marketplaces recognize the new barcodes. For Ticketmaster, the barcode may briefly show as pending validation after rebroadcast — this resolves automatically. For SeatGeek, confirm that event, section, and row mapping is correct so the listing validates properly.

Transfer Link delivery: Use the "Deliver URLs" option in the Fulfillment tab for link-based deliveries (still categorized as Stock Type Mobile Transfer).

Hard Tickets: Click Request Airbill in the Fulfillment tab — our team will generate a FedEx/UPS label. Only request when ready to ship immediately. Always use the provided label. Most marketplaces require a Must Ship By date at least 4 days before the event — do not sell hard tickets for events within 4 days

Transferless Delivery lets you deliver tickets to a buyer without transferring them out of your account. The buyer gets a secure URL to scan at the venue. This works for Rotating Barcodes, NFC tickets, and anything with an "Add to Wallet" button.

As of December 3, 2024, transferless delivery for AXS, TM Account Manager, SeatGeek, and Paciolan must go through the Secure My Pass (SMP) integration.

SecureMyPass (SMP) Setup:

1. Create and fund an account at securemypass.com (billed per link, not per sale)

2. Generate an API key in your SMP Profile settings

3. Register it in Lysted under Settings > Keys > Secure My Pass Token

4. Add internal note SMPWALLET to listings that you want fulfilled via SMP (add NOTNOW as well - NOTNOW is a Ticketmaster exclusion note that prevents the listing from broadcasting to TM - since Ticketmaster doesn't accept wallet links)

5. For non-transferable events (e.g., Billie Eilish, Noah Kahan), use SMPMANUALBIND instead

SMP per-ticket pricing (via Lysted integration):

If an order is at risk of being broken - for example, the marketplace notifies our fulfillment team that the order will be cancelled if not filled - our team is authorized to override any wallet notes and fulfill the order by any available means necessary, regardless of any SELLER WILL FILL note on the listing. This typically applies within 48 hours of the event, but can apply sooner if we receive a fulfill-or-cancel notice from the marketplace.

Fan-to-Fan (F2F) events are Ticketmaster events where Tradedesk transfers are disabled - either by artist request or due to state law - meaning barcode transfer isn't available, and the only delivery options are account transfers or SMP. Because F2F events require Mobile Transfer, SMS verification must be registered on the account. If SMS isn't registered, SMP must be set up instead. If neither is in place, our team will use our own SMP account and charge you accordingly. Add SELLER WILL FILL to internal notes if you prefer to handle it yourself.
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​Note: SMS forwarding isn't a general account requirement, but it can also come up during troubleshooting in a few other cases — logging into AXS accounts, MLB forwarding, and Ticketmaster account transfers when Tradedesk isn't enabled. For more information on how to setup SMS forwarding, please see the help article here.

A retransfer request happens when your buyer can't access the tickets originally sent to them — it could be due to a wrong email, a clerical error on the original send, or simply a case where nothing went wrong on either side but the buyer still doesn't have usable tickets (platform glitch, app issue, transfer that silently failed to land). It can also happen when a buyer needs the tickets redirected to a different email than the one originally used. In short: a retransfer request isn't an indication that you or the buyer did anything wrong — it's the marketplace's mechanism for making sure the buyer ends up with tickets.
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These requests come from the marketplaces (Ticketmaster, SeatGeek, etc.) on behalf of their buyers. As partners of the marketplaces, we're held to their requirements, and we do our best to mitigate these issues for our sellers — but from time to time we need your assistance to get it resolved. When we reach out asking you to reprocess a transfer, we're relaying that requirement to you.
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If your order was properly set up on automation, we do everything in our power to perform the retransfer on your behalf, and we'll only reach out when we need you to step in. If you're handling retransfers yourself, follow these steps to resolve it quickly and protect your sale:
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​Note: These requirements originate on the marketplace's end — they're the ones who initiate the request and treat a failure to retransfer as grounds for a broken order and associated penalties. Marketplaces can also shorten delivery deadlines at their discretion based on the urgency of the request, buyer complaints, and similar factors, so if you're handling retransfers yourself, process the request as soon as you receive it. If you'd rather we handle retransfers on your behalf, we highly recommend getting set up with automation.
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Pay After Event (default): Sales are eligible for payout 10 days after the event date to allow time to investigate buyer claims. Payment is then issued on the next Monday cycle, with funds arriving Tuesday (Wednesday if Monday is a banking holiday).

Pay on Delivery (earned): Available to sellers with 6+ payments totaling $50,000+ in the last 12 months. Payment processes approximately two weeks after delivery, regardless of event date.

Payment terms are determined by selling history, transaction volume, and fault rate. Excessive cancelled orders, replacement requests, or communication issues may result in modified terms.

Remittances are typically uploaded every Monday by 10 AM PT as Excel files in the Remittances tab. If nothing is uploaded by Tuesday morning, you likely had no eligible sales that cycle.

Payments must be claimed within 6 months — expired links are returned to Lysted and can be regenerated within 2–3 weeks. 12-month lookback limit applies for payment inquiries.

Sales on Lysted cannot be cancelled. Marketplaces guarantee their buyers their purchases will be fulfilled. If you cannot fulfill, we are still required to provide tickets.

The Replacement Process:

If you can't fill an order, contact support immediately. If you own tickets in the same section at the same or better row (within 5 rows), you can deliver those as replacements without contacting us first.

Special case — Ticketmaster Resale (TM+): TM+ does not follow the 5-row standard. They guarantee exact section, row, and seat numbers. Any deviation — even a better seat — must be submitted to our support team, who will open a case through the seller portal. This opens the sale for cancellation with penalty at TM's discretion.

If replacement tickets fall outside the same section or beyond 5 rows, the tickets must first be offered to the exchange by our team, then accepted by the buyer before you deliver. In order to provide the best experience for their buyers, marketplaces allow only one replacement offer per order. Additionally, any offer made outside the acceptable range of same section within 5 rows signals that you don't have the original tickets, and the order may be cancelled at that point, at the buyer's or marketplace's discretion.

In the event you need help sourcing replacements, please let our team know so the Lysted team can work to attempt to source replacements at the lowest cost available, up to 400% of the original sale price to protect marketplace seller rates. In these instances, the cost of the replacement tickets that Lysted purchases will be passed on to you.

When an order requires replacement, the Lysted replacements team will send an automated notification alerting you that we intend to source tickets on your behalf. If you plan to find replacements yourself or already have them, you must respond to that notification — or contact support directly at [email protected] — within 24 hours. Otherwise our team will move forward with the sourcing process. This window does not apply if the event is within 24 hours.

Important constraints:

If replacements are successfully delivered, you will still receive payment on the original sale. Replacement costs are deducted from future remittances as a line item.

Penalties:

The marketplaces apply penalties when replacements can't be found or the buyer declines out-of-section replacements. The typical penalty range applied by marketplaces is 100–200% of the original sale price, on top of any amounts already paid; for high-profile events, penalties may exceed this range. Separately, Lysted will source replacements up to 400% of the original sale price before allowing an order to cancel — meaning if our team sources replacements, the cost charged back to you can reach up to 400% of the sale price. Penalties are charged to your next remittance or invoiced directly if the remittance is insufficient.

Disputing a Penalty:

If you believe a penalty was applied in error, send proof of transfer to [email protected], including event details, recipient email, and a timestamp confirming the transfer was completed.

Selling successfully on Lysted comes down to three things: accurate listings, timely fulfillment, and communication through the right channels. When those are in place, our team can do a lot of the heavy lifting. When something goes wrong, we'll work with you to resolve it — but the faster you reach out, the more options we have. Our support team is available at [email protected] and is your first call for anything not covered here.

For a deeper dive into any of the topics covered above, the following articles are a good place to start: