Your payment terms are determined by various factors, such as the amount of time you’ve been selling through Lysted, transaction volume, and order fault rate.

Sellers with a proven history of successful transactions are given favorable payment terms. Lysted has a two different payment structures that we provide to sellers - “Pay After Event” and “Pay on Delivery”.

Your current payment terms are listed on the Settings and Remittances pages.

By default, new sellers on Lysted are paid 10 days after the date of the event. Paying after event allows Lysted to ensure that the tickets delivered to buyers are valid.

Marketplaces and buyers often report issues many days after events take place. The 10 day grace period allows our team to properly investigate any claims set forth by buyers. These claims include things such as invalid tickets, missing listing disclosures, and improperly labelled sections or rows.

Sellers with a longstanding history of successful transactions are awarded with preferred payment terms.

Pay on delivery allows sellers to get paid just a few weeks after tickets are delivered to buyers, regardless of the event date. Once tickets are delivered and the order is marked "complete," payments typically take about two weeks to process. Sometimes it can be faster, and other times slightly longer, depending on various conditions. Sales completed via account surrender, select international events, and perceived high risk events may require adjusted payment terms.

You’re able to track the payment status within the sales tab on each sale, under the event name on the sales report.

The white box “Pending” indicates we have not received payment from the exchanges yet.

The yellow box “Processing” indicates we have received payment from the selling marketplace, and the sale will be paid upon the next remittance cycle.

The blue box “Pending Event Date” indicates the sale is not eligible for payment until 10 days after the day of the event.

The green box “Paid” indicates payment has been sent to you.

The quick filter on the sales tab will allow you to filter by each of these payment statuses so you keep an accurate accounts receivable log.

For questions regarding payment status of orders that are eligible, reach out to our Support team. They will send your request on to our Accounting Support for investigation. Please note: we enforce a "look back" period of 12 months; any orders eligible for payment prior to 12 months are past the time frame that the team will be able to research.

Each Monday a detailed remittance of your weekly payment is uploaded into your “Remittances” tab in Lysted. Remittances are excel spreadsheets that contain records of each of your sales that are included on weekly payments. You'll be able to see exactly how much you were paid, and which sales make up that total payment amount.

If a remittance is not uploaded by Tuesday morning, then you did not have any sales that were eligible for payment on that remittance cycle.

Monday

Every Monday, remittances are uploaded into your account. This should take place before 10 AM PT.

Later that same day, you'll receive an email titled "Your Payment from Lysted" from our secure payment provider Hyperwallet. This is how you'll know the payment was sent.

Tuesday

Funds that were detailed on Monday's remittance will be deposited into your bank account each Tuesday. The only exception, is if there is a banking holiday on a Monday. If there is a holiday and the banks are closed on Monday, payments will hit your account on Wednesday.

Lysted uses a system called Hyperwallet to manage the flow of funds. Hyperwallet is owned by PayPal and is known to be the most secure and reliable third party payment vendor. ACH payments will be issued each Monday and the funds should be received on Tuesday - Wednesday.

We currently support payments to bank accounts in the countries and currencies listed below. If you don’t have a bank account located in the below list of approved countries, you can easily obtain a USA bank account on www.wise.com.

Approved Countries

Upon your first payment, you will receive an email titled "Your payment from Lysted" from sender "[email protected]". You will not receive this email until your first payment is sent.

Click the "Activate" button to proceed in setting up your Hyperwallet account. Select "verify my account using my Pay Portal ID".

To find your Pay Portal ID navigate to Lysted and go to your settings tab. Your Pay Portal ID is the unique code pictured below. Enter that code into the verification field on Hyperwallet.

The next step will ask if you are operating as an individual or business. Please select the proper field, and fill out the requested personal or business information here. Once this information is filled out hit continue.

Hyperwallet will then ask for you to create a password, set security questions and agree to legal agreements. There is a disclosure here that fees may apply, please be aware you will not be paying any fees for this service. Our company covers all of the fees associated with Hyperwallet

Once you complete this step, your Hyperwallet account is officially created. You'll now be asked to fill out your taxpayer information. This is required for us to be able to issue a 1099 at the end of the year, as required by law. Select if you are a US citizen or a foreign person and follow the prompts.

As long as you enter the proper information, Hyperwallet will tell you the tax information has been properly verified.

You'll then be taken to the Account Summary page. At this page you will need to enter your bank account information where you'd like to receive your funds. Hit the add transfer method button and enter your bank account information

Once the payment information has been entered, your Hyperwallet account is officially activated. At the top of the page you can navigate the Hyperwallet site.

The History tab will allow you to view your transaction history.

When a payment is sent, you will also receive an email to track your payment. If you click the track your payment button you can see a real time payment status update.

The Transfer tab within Hyperwallet will allow you to view and edit or update your bank account information. Click on "action" and then "update".