Payment Terms
Your payment terms are determined by various factors, including how long you've been selling through Lysted, your transaction volume, and your order fault rate. Sellers with a proven history of successful transactions are given more favorable payment terms.
Lysted offers two payment structures: Pay After Event and Pay on Delivery. Your current payment terms are listed on your Settings and Remittances pages.
Pay After Event
By default, sales are eligible to be processed for payout 10 days after the date of the event. Once your payment is processed, it will be issued on the following payment cycle.
The 10-day grace period allows our team to properly investigate any claims from buyers, including invalid tickets, missing listing disclosures, and improperly labeled sections or rows. Marketplaces and buyers often report issues several days after an event, so this window ensures everyone is protected. Once your payment has passed the 10-day grace period, you will be paid on the upcoming payment cycle.
For example: if the 10-day grace period ends on a Thursday, you will receive payment the following Monday.
For new sellers or higher-risk accounts, Lysted enforces a longer grace period to ensure security and reliability for both buyers and sellers. This practice aligns with the policies of many major ticketing exchanges.
Pay on Delivery
Sellers with a longstanding history of successful transactions are eligible for preferred payment terms.
Eligibility: Sellers who have received 6 or more payments within the last 12 months totaling at least $50,000 qualify for Pay on Delivery.
The Pay on Delivery payment status allows sellers to get paid a few weeks after tickets are delivered to buyers, regardless of the event date. Once tickets are delivered and the order is marked "complete," payments typically take about two weeks to process — though timing can vary depending on conditions. Sales completed via alternative delivery methods, select international events, and perceived high-risk events may require adjusted payment terms.
Note: We reserve the right to modify payment terms if your account has an excessive number of cancelled orders, replacement requests, or communication issues.
Payment Statuses
You can track the payment status of each sale within the Sales tab, listed under the event name on your sales report.
Pending (white) - We have not yet received payment from the marketplace.
Processing (yellow) - We have received payment from the marketplace. This sale will be paid on the next remittance cycle.
Pending Event Date (blue) - This sale is not eligible for payment until 10 days after the event date.
Paid (green) - Payment has been sent to you.
The quick filter on the Sales tab lets you filter by each of these statuses, making it easy to maintain an accurate accounts receivable log.
For questions about the payment status of an eligible order, reach out to our support team and they'll escalate to our accounting team for investigation.
Please note that we enforce a 12-month lookback period, so orders eligible for payment more than 12 months ago cannot be researched.
Remittances
Each Monday, a detailed remittance of your weekly payment is uploaded to the Remittances tab in Lysted. Remittances are Excel spreadsheets that contain a record of each sale included in that week's payment, showing exactly how much you were paid and which sales make up that total.
If a remittance is not uploaded by Tuesday morning, you did not have any sales eligible for payment on that cycle.
Important Payment Days
Monday — Remittances are uploaded to your account before 10 AM PT. Later that day, you'll receive an email titled "Your Payment from Lysted" from Hyperwallet confirming the payment was sent.
Tuesday — Funds from Monday's remittance are deposited into your bank account. If Monday falls on a banking holiday, funds will arrive on Wednesday instead.
Claim Your Payment Instructions
Lysted uses Hyperwallet (owned by PayPal) to manage payouts. ACH payments are issued each Monday and funds are typically received Tuesday through Wednesday.
For a full walkthrough on setting up your Hyperwallet account, see our Hyperwallet Payments article.
Quick setup summary:
Upon your first payment, you'll receive an email titled "Your Payment from Lysted" from [email protected]. Click Activate to begin. If you don't receive the activation email, check your spam and junk folders and verify that the email address on your Lysted account is correct. If you still can't locate it, contact our support team to have it resent.
Select "Verify my account using my Pay Portal ID." Find your Pay Portal ID in your Lysted Settings tab. If you encounter errors with your Pay Portal ID, confirm it has been copied correctly from your Settings tab and matches the format required by Hyperwallet.
Select whether you are operating as an Individual or Business. Important: Select Business if you are using an EIN — this applies even to single-member LLCs using an EIN as their tax ID.
Create a password, set security questions, and agree to the legal terms. Note: the disclosure mentions that fees may apply, but Lysted covers all Hyperwallet fees on your behalf.
Complete your taxpayer information. This is required for us to issue a 1099 at year end. Important: The information you enter here must match your tax return exactly. If you are a business, your business name and EIN must match. If you are an individual, your name and SSN must match. Inaccurate information will be rejected during Hyperwallet's verification process.
Once verified, you'll be taken to the Account Summary page. Click Add Transfer Method and enter your bank account details to complete setup.
Once the payment information has been entered, your Hyperwallet account is officially activated. At the top of the page you can navigate the Hyperwallet site.
The History tab will allow you to view your transaction history.
When a payment is sent, you will also receive an email to track your payment. If you click the track your payment button you can see a real time payment status update.
Updating Your Banking Information
To update your bank account details, log in to Hyperwallet and navigate to the Transfer tab. Click Action then Update to make changes.
We currently support payments to bank accounts in the following countries:
United States (USD), Canada (USD & CAD), United Kingdom (GBP & EUR), Mexico (MXN), Aland Islands (EUR), American Samoa (USD), Andorra (EUR), Argentina (ARS), Australia (AUD), Austria (EUR), Bangladesh (BDT), Belgium (EUR), Bulgaria (EUR), Christmas Island (AUD), Cocos (Keeling) Islands (AUD), Colombia (COP), Croatia (EUR), Cyprus (EUR), Czechia (EUR), Denmark (DKK), Dominican Republic (DOP), Estonia (EUR), Faroe Islands (DKK), Finland (EUR), France (EUR), Germany (EUR), Gibraltar (EUR & GBP), Greece (EUR), Greenland (DKK), Guam (USD), Guernsey (EUR & GBP), Hong Kong SAR China (HKD), Hungary (EUR), Iceland (EUR), India (INR), Indonesia (IDR), Ireland (EUR), Isle of Man (EUR & GBP), Israel (ILS), Italy (EUR), Jamaica (JMD), Japan (JPY), Jersey (EUR & GBP), Latvia (EUR), Liechtenstein (CHF & EUR), Lithuania (EUR), Luxembourg (EUR), Malaysia (MYR), Malta (EUR), Micronesia (USD), Monaco (EUR), Morocco (MAD), Nepal (NPR), Netherlands (EUR), New Zealand (NZD), Norfolk Island (AUD), Northern Mariana Islands (USD), Norway (EUR & NOK), Pakistan (PKR), Peru (PEN), Philippines (PHP & USD), Poland (EUR), Portugal (EUR), Puerto Rico (USD), Romania (EUR), San Marino (EUR), Singapore (SGD), Slovakia, Slovenia (EUR), Spain (EUR), Sri Lanka (LKR), St. Barthelemy (EUR), St. Martin (EUR), St. Pierre & Miquelon (EUR), Sweden (SEK & EUR), Switzerland (CHF & EUR), Tunisia (TND), U.S. Virgin Islands (USD), United Arab Emirates (AED), Vatican City (USD).
If you don't have a bank account in one of these countries, you can easily obtain a US bank account at wise.com.
Note: If your bank does not accept USD deposits, it may apply a currency conversion fee or exchange rate spread. These charges are set by your bank and are not controlled or covered by Lysted.
Payments must be accepted within six months of delivery. If your payment link expires, Hyperwallet will return the funds to Lysted — contact our support team and we will regenerate your payment within two to three weeks.
Troubleshooting Unreceived or Delayed Payments
Common causes:
Delay in receiving payment from the marketplace
Unresolved buyer disputes or ticket validation issues within the grace period (e.g. missing disclosures, improperly labeled sections or rows)
Hyperwallet account not yet activated
Steps to resolve:
Check that you've received and completed the "Your Payment from Lysted" activation email. If you haven't, contact our support team. Make sure your ticket orders are marked complete in Lysted's system, as incomplete orders can delay payment. If a payment is still delayed by more than 14 business days, reach out to support with the transaction details and we'll investigate.
Helpful Definitions
Payment Cycle: Funds are released in weekly cycles, generally processed every Monday.
Grace Period: Time taken to validate tickets and resolve buyer complaints. Common durations are 1 day or 10 days, depending on the nature of the transaction.
Activation Email: Hyperwallet prompts new sellers via email to set up payment accounts for payouts.