The Fulfillment tab displays all sales on your account and allows you to deliver your orders to buyers.
Important: You must fulfill all orders by the listed in-hand date. For same-day sales, orders must be fulfilled within fifteen minutes of the sale taking place. Orders must also be fulfilled exactly as sold — same event, section, and row. Failure to do so gives exchanges the right to cancel the sale with penalties.
You can filter sales by fulfillment status. The Pending filter shows orders that still need to be sent to the buyer. You can also filter by stock type and sort by inbox order, event date, or in-hand date. We recommend sorting by in-hand date, as that's the delivery deadline.
Click anywhere on an order to pull up the fulfillment details.
Delivering E-Ticket / Mobile QR
E-Tickets and Mobile QR codes are downloadable tickets that can either be printed (E-Ticket) or presented on a mobile device (Mobile QR). These are typically delivered as email attachments. To fulfill these orders, attach the ticket PDF file(s) directly to the order within the Fulfillment tab.
Note: Mobile QR and E-Ticket files should be still images. Tickets with moving/animated images cannot be uploaded as attachments and must be transferred to the buyer directly.
Delivering Mobile Transfers
Mobile transfers are tickets that can be sent directly from your account into the buyer's account on Ticketmaster or similar platforms. This includes the "AXS Mobile" and "Mobile Transfer" stock types in Lysted.
When you open a mobile transfer order, you'll see the buyer's name and email address. Log into Ticketmaster or whichever account holds your tickets and transfer them directly to the buyer.
Keep in mind that for certain events — such as MLB or NFL integrated orders — some marketplaces may request barcode numbers for delivery instead of a direct transfer. In those cases, uploading the barcode numbers is what's required. This does not apply to every order; a direct transfer is still the standard delivery method in most cases. Either way, this still falls under the Mobile Transfer stock type.
Once transferred, you must upload proof of transfer so our team and the selling marketplace know the tickets were delivered.
Important: Uploading proof of transfer is mandatory. Marketplaces require this to issue payment. If proof of transfer is not uploaded and the sale passes the in-hand date, the order may be cancelled with penalties — even if you sent the tickets.
Acceptable Proof of Transfer
Shows the correct event, date, section, row, seats, and ticket quantity
Clearly demonstrates the completed transfer to the correct recipient email address
Is clear and legible — avoid photos of screens; use screenshots instead
Unacceptable Proof of Transfer
Does not show the email address of the transfer recipient
Delivering via Transfer Link
If the tickets you're delivering require a transfer link rather than a standard transfer, the stock type should still be set to Mobile Transfer. In the Fulfillment tab, you'll see an additional option next to the Attach Proof button labeled Deliver URLs — this is where you'll upload the link for delivery.
Delivering Hard Tickets
Hard tickets are traditional paper tickets or wristbands that must be shipped directly to the buyer via FedEx or UPS.
When you're ready to ship, click the Request Airbill button in the Fulfillment tab. Our team will generate and upload a shipping label — you'll receive an email notification when it's ready. This process is not immediate, so if there's a delay, contact our support team with your order details for faster processing.
Only request a label when you are ready to ship immediately. Orders must be shipped as soon as the label is received — exchanges may cancel the sale with penalties if shipping is delayed. If you're concerned a label won't arrive in time, contact support right away to explore alternatives.
Once your label is ready, take your tickets and label to the appropriate carrier (FedEx or UPS) and ship directly to the buyer.
Important: Always use the provided shipping label. Never create your own — this is how exchanges track delivery and confirm the order is fulfilled.
Note: Most marketplaces require a "Must Ship By" date of at least 4 days before the event to ensure delivery in time. We do not recommend selling hard stock tickets for events within 4 days of the event. Sellers are responsible for removing these listings as the event approaches and are liable for any cancellations or charges if a package is lost or arrives after the event.
Importance of Accuracy
Fulfillment is the most critical part of using this platform. Every order must be fulfilled with 100% accuracy — the exact event, venue, date, section, and row must match what was sold.
If you are unable to fulfill an order, made a listing error, or miss the in-hand date, the marketplace has the right to cancel the sale and charge a penalty. Penalties average around 200% of the sale price but can be significantly higher for high-profile events.
Mistakes can be very costly. Please make sure all listing information is accurate and that all orders are fulfilled on time.
For more information on what happens if you cannot fulfill an order, see our Unable to Fulfill an Order article