Lysted's automation processor now supports an SMS OTP flow integration that is now required for certain Ticketmaster transfers and crawls, SeatGeek account login, and AXS crawls and transfers! Email forwarding for accounts is still required as text verification will only be used in cases where it is allowed or required.
At this time, our processor supports the following SMS providers:
Text Chest
Telnyx
Teltik
Seat Heroes
Custom
How to set up the SMS OTP flow?
Depending on your SMS provider, the steps will be more or less the same in terms of configuring the phone numbers to be routed to our processor. Below are instructions exclusive to each of the above providers.
Providing Lysted with your phone numbers:
After you have successfully configured the webhooks on your end, fill out the attached CSV. Once filled out, please email your CSV to [email protected] with the subject line as "Phone number import". See below example (CSV can be downloaded at bottom of this help article)
Note: Please put 1 as a digit in front of all your phone numbers to expedite the process of importing. The phone number must be formatted as it appears in the image below or else we will be unable to import.
provider (Text Chest, Telnyx, Seat Heroes, etc) | number | Site Type (Ticketmaster, AXS, or Seatgeek) | account_email |
Seat Heroes | +1 (303) 777-7777 | TM |
**MUST DO - CONFIGURATIONS FOR EACH PROVIDER**
How to configure Telynx:
You'll need to create a new messaging profile so you can set Sync's webhook as the destination to send any SMS messages. You can name your provide anything you'd like, keep the API V2 option select, configure the "Send a webhook to this URL" with the url included below, and then leave all other settings unadjusted and Save.
How to configure Text Chest:
You'll need to configure webhooks in your Text Chest account so the "Endpoint URL" is configured with the url below and then all other settings are left blank/off.
How to configure Seat Heroes:
In order to configure Seat Heroes to send Sync your SMS codes for AXS, you'll need to go to https://sms.seatheroes.com/client/users/update-profile and then check off the following setting:
How to configure Teltik:
The webhooks from the Teltik SMS Gateway need to be forwarded to https://app.sync.automatiq.com/webhook/sms. Below is steps for configuration:
Navigate to https://app.smsgateway.xyz/group > Click on group > Add forward URL (https://app.sync.automatiq.com/webhook/sms) > Click Update
To add forward URL for user > Update User > Select User > Add forward URL (https://app.sync.automatiq.com/webhook/sms) > Update (note that if user forward URL is set then it will no longer forward to group forward URL)
For any issues or interest in getting forwarding set up with Teltik, please reach out to [email protected]
How to configure Custom Integrations:
Sync can also utilize any forwarded messages from custom integrations. The phone numbers in Sync should be added under the "custom" tag to follow this path.
Sync will process forwarded messages and attach them to accounts as long as they follow the following parameters:
They are sent as POST requests to https://app.sync.automatiq.com/webhook/sms
The body of the request follows the following format as a .json object:
{
"number": string (the 11 digit phone number including the numeric country code - required),
"service": string (AXS,SG,OR TM, dependent on which site sent the code- required),
"otp_code": string (required),
"message": string (full message content, optional)
}
There is an associated account with the defined number in the message added as a "custom" provider in sync.