IMPORTANT DISCLOSURES
IT IS CRUCIAL THAT YOU LIST TICKETS ACCURATELY
No Speculative Listings are allowed on Lysted. You must own the tickets you are listing. Proof of purchase may be requested to prove ownership and validity of your listings.
SALES ARE UNABLE TO BE CANCELLED FOR ANY REASON
DO NOT POST YOUR TICKETS ON LYSTED AND OTHER PLATFORMS SIMULTANEOUSLY. LYSTED IS UNABLE TO SEE, REMOVE OR MANAGE ANY LISTINGS YOU'VE POSTED IN YOUR PERSONAL STUBHUB ACCOUNT OR ANY OTHER MARKETPLACE.
REMOVE LISTINGS YOU HAVE POSTED YOURSELF ON ANY OTHER PLATFORM PRIOR TO POSTING THEM TO LYSTED.
We do not allow the listing of DICE.fm tickets or ANY third-party platform that requires the buyer to have an account setup prior to delivery of the tickets. The nature of this delivery method results in a high ratio of cancelled orders.
Free tickets or tickets with a "donation fee" are unable to be sold on Lysted, due to restrictions put in place by secondary marketplaces.
Parking Ticket Policy Update
As a result of recent changes to marketplace policies, Lysted will no longer be able to dispute cancellations related to parking ticket sales. The marketplaces have placed new restrictions that sellers should be aware of when listing parking:
Distance Limits: Parking lots located more than 1 mile from the venue may be subject to automatic cancellation.
Walking Time: Listings may be canceled if the walk to the venue is reported to exceed 15 minutes—this is often based on the buyer's experience and may vary.
Delivery Type: Some delivery methods for parking passes may not be accepted, depending on the marketplace.
Lot Descriptions: Inaccurate or missing details about walking distance—especially for lots over a 10-minute walk—may result in penalties.
NO Offsite or Third party parking sites will be allowed to sell on barcode integrated sites (i.e. Parkwhiz) There is no guarantee that the marketplace will accept the delivery method sold due to their agreement with the team/league/venue.
All parking orders are subject to cancellation with a minumum penalty of 200% of sale price. This is at the marketplace discretion and can not be disputed.
Because of these rules, marketplaces now treat parking listings as "at-risk." While Lysted will continue to support the listing and sale of parking, it will be at the seller’s discretion and risk. Unfortunately, we will no longer be able to gather evidence or pursue cancellation disputes for parking sales.
We recommend carefully reviewing your parking listings to ensure they align with the above guidelines to reduce the chance of cancellations.
Make sure you are posting the exact event, venue, date, time, quantity, section, row and required disclosures.
You must provide the tickets exactly as they sold to the buyers, otherwise it’s possible that your sale will be cancelled, and the selling marketplace will charge you a penalty for the mistake so they can compensate the buyer. Penalties generally are around 200% of the sale price, but we've seen instances of much higher penalties for high profile events.
Lysted can only account for sales made through our platform. If you decide to post your tickets on another platform, remove your listing from Lysted to avoid a potential double-sale.
Step 1
Navigate to Lysted and click the + button highlighted below, or the add inventory button in the top right corner
Step 2
Search whatever your event criteria is. For the most accurate results, search the event and venue. Example "Los Angeles Kings Crypto".
You can select the "multiple events" check box to select more than one event at a time. Any listing you add will post to ALL of the selected events, so only use this feature if you have the same seating location for multiple events.
Click on each event you'd like to post tickets for and hit continue.
Step 3
Fill out each field with the appropriate seat details. An explanation of each field can be found below
Quantity
How many tickets you want to sell. The seats must be next to each other to post them in the same groupings.
Section
The section your tickets are located in, refer back to your original purchase confirmation to verify.
Row
The row your tickets are located in, refer back to your original purchase confirmation to verify.
Low Seat
The seat numbers your tickets are located in, refer back to your original purchase confirmation to verify. If your seats are General Admission, or are not numerical you can enter any placeholder number here such as "99"
Ticket Format
E-Tickets
PDF that can be printed out
Mobile QR
PDF that can be pulled up on a mobile phone for entry
Mobile Transfer
Direct transfer from your account to the customer’s account
AXS Mobile
Direct transfer from your account to the customer’s account on AXS.
The regular mobile transfer ticket format is also fine for AXS events.
Seating Type
Consecutive
Consecutive seat numbers are next to each other (1, 2, 3, 4)
Odd / Even
Odd and even numbers are together (2, 4, 6, 8)
General Admission
There are no assigned seat numbers. Please note for general admission seating, you will still need to add a low seat number into the system for record keeping on our side. You can make this seat number up.
List Price (Each)
This is what price you are posting the ticket for on the various websites. Your per ticket list price, before our fees or applicable marketplace fees.
FEES WILL BE TAKEN OFF THIS NUMBER – you can estimate you’ll receive between 8-14% less than the “list price” (without volume discounts applied)
If you're on full service pricing, please leave this at $0. This will make it easier for the full service pricing team to identify and price your listing
Cost
This is the cost of the tickets, or what you paid.
You can choose per ticket or the cost for the entire grouping
Lysted needs this information to keep track of your profit / loss on each sale.
Add Disclosures
Disclosures are anything you need to let the buyer know about their tickets. It is MANDATORY to disclose anything that affects who can use the tickets (such as 21+ event) or anything that affects a buyers view (limited view, side view, obstructed view). Failing to disclose anything that affects a buyers view or who can use them can result in a cancelled order with penalties applied. Disclosures can be added into the “public notes” box after posting a listing as well. Please note Automation will not always add disclosures and it is seller responsibility to ensure any disclosures are added.
It is essential to include accurate descriptions for seats with obstructed or limited views. Transparency can help establish trust with buyers and prevent disputes.
Sellers are encouraged to add notes explaining the issue as clearly as possible in the public notes section. If evidence such as images is available, it should be shared to provide a full disclosure of the seat visibility.
Add Attributes
Things you’d like to let the buyer know about that may add value to your listing. Examples are “front row of section” or “aisle seats”. These are not mandatory. Attributes can be added into the “public notes” box after posting a listing as well.
Handling Obstructed or Limited-View Seating
Disclosures for obstructed or limited view seats are mandatory and must adhere to marketplace standards.
Failing to disclose these issues may lead to negative customer experiences, order cancellations, disputes, and seller penalties.
When listing such seats, include specific notes in the description, highlighting any restrictions. Clear evidence, such as images, can aid in setting buyer expectations.
Public Notes
Anything that you want to communicate to buyers.
The disclosures area will populate anything you select in public notes automatically
It is MANDATORY to disclose anything that affects who can use the tickets (such as ADA Accessible) or anything that affects a buyers view (limited view, side view, obstructed view). Failing to disclose anything that affects a buyers view or who can use them can result in a cancelled order with penalties applied.
Not all exchanges support custom public notes, they will not display everywhere.
Private (Internal) Notes
Internal notes for you and our team - For a more detailed help article on internal notes click here.
Internal notes have various functions
Fulfillment
Our team refers to internal notes during our fulfillment process. If there is an email address in the internal notes, and a corresponding login in Lysted, then our team will fulfill your sale.
Adjustments
There are also very specific codes that you can add into the internal notes field that allow our system to make various adjustments to the listing on each individual marketplace.
Include or Exclude the listing on specific websites
Adjust sections and rows
Adjust the pricing up and down
Split Type
The quantity of tickets you’d like the buyer to be able to purchase.
Default
Our recommendation is default split
Default will never allow you to be left with a single ticket
Groupings of 2 or 4 will only be sold in even numbers
Groupings of 5+ will be sold in any quantity, so long that it doesn’t leave you with a single ticket
Never Leave One
Essentially behaves the same as default with one exception – buyers can buy a single ticket out of a grouping of 4
Any Combination
Buyers can buy any amount of tickets, even if it leaves you with a single remaining
No Splitting
Buyers must purchase all of the tickets together.
You can use the "copy down" feature to quickly add another listing, and copy down all of the existing information. You can select each field to copy down or leave blank.
Now repeat the process if you have multiple listings for the selected event(s).
STEP 4
If you're posting one listing for one event, and your stock type is PDF or Mobile QR - Lysted will allow you to attach the PDFs directly through the listing flow. If this criteria is not met, then you will not see this page
First select the file you'd like to attach, and then assign each page to the proper seat number. You can select multiple files
STEP 5
You can select which exchanges you'd like to post your tickets to. By default, your listing will be pushed to all marketplaces.
Review your listings for accuracy, and hit publish now. If there is a price assigned to your listing, this will post them live to the marketplaces. It may take up to 10 minutes for new listings to display in your inventory tab.
