This article outlines what our team can and cannot assist with when it comes to listing tickets and fulfilling orders. For the best experience, we strongly recommend setting up automation — it gives our team the tools and access needed to support you effectively.
Supported Primary Sites
For our team to assist with listing or fulfillment requests, automation must be set up correctly and the request must involve a supported primary site. Supported sites include:
Ticketmaster, AM Ticketmaster, AXS, Paciolan, SeatGeek, Tickets.com, TicketWeb, Etix, Eventbrite, Frontgate, Hollywood Bowl, Prekindle, Seated.com, Seat Engine, Telecharge, Tixr (Auto-PO with email forwarding only), Wolftrap, Kimmel Center.
Restricted Listings and Events
Lysted does not allow the sale of the following ticket types:
Speculative listings of any kind are strictly prohibited. This includes posting tickets you do not already own, listing sections or rows as TBD, and using row ranges. All tickets must be in your possession and listed with accurate, specific details at the time of posting.
Third-party platform tickets that require the buyer to have an account or provide a phone number for delivery. These result in a high rate of cancelled orders. Restricted platforms include: DICE.fm, TodayTix, Ravina, Gigs and Tours, KYD Labs, Lords (cricket), SeeTickets (transfer-exclusive events).
Free, youth, charity, or donation-fee tickets, due to restrictions imposed by secondary marketplaces.
Nominative Events / Events Requiring Personalization or Additional Customer Details - We do not support the listing of tickets that require personalization or additional customer emails to transfer tickets or for PDFs. This includes any tickets that require attendees to provide their full names, emails, birthdays, etc. It is the seller’s responsibility to know whether an event requires this information prior to listing the tickets for sale.
Student tickets, as resale requires student ID verification and sections are designated for students only.
Non-event tickets such as fast passes or grounds-only passes, due to high complaint and cancellation rates.
MLB SROs, due to difficulty automating delivery.
Will call, local pickup, or walk-in delivery methods.
Piggyback seats.
Account surrender delivery method.
Fulfillment Policy
For our team to handle fulfillment, you must be set up on automation and have an internal note on the listing detailing exactly where your tickets are located. Email forwarding must be enabled on all purchasing accounts.
The maximum number of purchasing accounts permitted in an internal note is three. If you exceed this limit and automation can't fulfill the sale, you will need to manage fulfillment yourself.
If automation fails for a supported site, our team will manually fulfill the order around the week of the event — provided we have accurate credentials, email forwarding, and internal notes indicating where the tickets are. If you prefer not to wait, you can fulfill the order manually through the Lysted Fulfillment tab.
Our team will make every effort to notify you if action is needed on your end, but if the required setup is missing (no email forwarding, incorrect password, etc.), you will be responsible for any cancellations and associated penalties. We recommend routinely auditing your upcoming sales to confirm your accounts are fully set up.
We strongly encourage using automated password reset to improve automated delivery. Without it, any cancellations linked to password failures are your responsibility.
If your email forwarding and credentials are correctly configured, our team will process fulfillment requests for events scheduled within 90 days of the request date. Orders beyond this window must be handled manually. If you find yourself frequently fulfilling orders manually, contact our support team to ensure your account is properly configured for automation.
We cannot assist with orders that are not set up for automation or do not have email forwarding enabled.
Transferless Delivery Policy
The event must be transfer eligible. No Transfer Restricted events will be handled by our fulfillment team - sellers must fulfill these orders themselves by providing their own transferless links. Sellers are fully liable for any broken orders on transfer-restricted events.
For Ticketmaster orders marked "wallet," our team will attempt to deliver using a transferless link. If the system is unable to generate one, we will deliver via normal transfer.
For AXS, AM, Paciolan, and SeatGeek events, you must set up Secure My Pass Integration and use internal note SMPWALLET
If our system cannot generate wallet links and the event is within 48 hours, our team will deliver via normal transfer.
If you do not want our team to initiate a transfer under any circumstances, add SELLER WILL FILL to the internal notes field. By adding this note, you take sole responsibility for the fulfillment of that sale. Note: our team reserves the right to remove this note and fulfill the order by any means necessary within 48 hours of the event.
Fan-to-Fan (F2F) Events
Fan-to-Fan events require that the Ticketmaster account has an SMS phone number registered in our system. Because F2F events cannot be transferred via Tradedesk (Ticketmaster's standard transfer tool), they must be handled at the account level — which requires SMS verification codes.
Check which SMS providers we support and how to link your phone number
If you do not have SMS verification set up, you will need a Secure My Pass (SMP) account to perform transferless delivery. This requires you to set up, fund, and link the account to our system.
If neither SMS nor SMP is set up, our team will make every effort to save the order — including using our own SMP account — and your account will be charged accordingly.
If you do not have SMS or SMP and do not want to be charged for our team to step in, add SELLER WILL FILL to the internal notes. This means you are fully responsible for completing the order manually.
Manual Listing Policy
If you need tickets listed manually (i.e., a purchase order created), here's how our team handles it:
If it's a supported site, we will run all possible automation before attempting a manual listing. We will only create a manual PO if automation is set up correctly and fails.
If automation is not functioning, we will report it to our development team and complete your request in the best way possible in the meantime.
If action is needed on your end (e.g., adding an account to Lysted, updating a password), we will communicate that to you.
If the site is not supported, or if automation was not properly set up, we will inform you and you will need to manually add your tickets to Lysted.
Here is some information to help you when listing your tickets and fulfilling orders manually: