If you are on automation for listing and fulfillment of orders, you will have the highest success rate for order sale, completion, and faster payout. Our team can assist with listing and fulfilling orders when you are set up on automation since it provides us with the information and tools we need.
Our dedicated Support and Fulfillment staff work around the clock to ensure our customers have the best experience possible when using our platform. In order to do that, we have put together the tools you need to handle any instances where our automation may have failed.
For our team to handle these requests, automation must be set up correctly and the request must be for a supported primary site. Supported sites include
Ticketmaster
AM Ticketmaster
AXS
Paciolan
Seatgeek
Tickets.com
TicketWeb
Etix
EventBrite
Frontgate
Hollywood Bowl
Prekindle
Seated.com
Seat Engine
Telecharge
Tixr (only for Auto-PO with email forwarding enabled)
Wolftrap
Kimmel Center
Restricted Listings & Events
Lysted does not allow the sale of the following ticket types
ANY third-party platform/application that requires the buyer to have an account setup prior and/or provide a phone number for delivery of the tickets. The nature of this delivery method results in a high ratio of cancelled orders. These platforms include but are not limited to:
DICE.fm
TodayTix
Ravina
Gigs and Tours
KYD Labs
Lords (cricket)
SeeTickets (Transfer exclusive events)
Free tickets, youth tickets, charity tickets or tickets with a "donation fee", due to restrictions put in place by secondary marketplaces.
Student tickets are not allowed to be resold on exchanges due to tickets requiring student ID's and sections being designated for students only.
Non-event tickets (fast passes, only grounds passes, etc) are prohibited due to high volume of customer complaints and cancellations.
SROs for MLB are not allowed due to difficulty of automating delivery
Any will call, local pick up, or walk-in delivery methods are not allowed
No "piggyback" seats
We do not allow for account surrender delivery method
Absolutely no speculative listings are allowed to be sold through Lysted
Our policy on handling requests for fulfillment of orders
For our team to handle fulfillment requests, you must be set up on automation, and have properly included an internal note on the listing that details exactly where your tickets are located. Email forwarding MUST be enabled on ALL purchasing accounts for our team to take responsibility of the fulfillment of your sales.
The maximum number of purchasing accounts permitted in the internal note section is three. In the event you surpass this limit and automation can't fulfill your sale, you will be required to manage fulfillment directly on your end.
If automation fails to deliver your sale for a supported site, our team will manually fulfill the order around the week of the event. (in order to do this successfully, we have to have accurate credentials, email forwarding, and internal notes indicating where the tickets are located) If you prefer not to wait, you are able to fulfill orders manually directly through the fulfillment tab.
As a courtesy, our team will make every effort to notify you if action is needed on your end to complete the order, however if you do not have the requirements (e.g. no email forwarding, incorrect password, etc.) you will ultimately be responsible for any cancellations that occur and will be charged accordingly. We recommend routinely auditing your upcoming sales to ensure your accounts/sales are fully setup for automation and up to date.
We highly encourage the use of Auto Password Reset to improve automated delivery. If you do not use this or do not have email forwarding properly set up, any cancellations associated with the account will be your responsibility and all penalties will be charged to your account.
We will not be able to assist on orders not set up for automation or without email forwarding.
If your email forwarding is correctly configured and your credentials are correct, our team will process fulfillment requests for events scheduled within 90 days of the request date. Due to the priority of more urgent orders, we can only accommodate requests within this timeframe. For orders requiring fulfillment beyond the 90-day window, you will need to handle these manually. If you find yourself needing to frequently fulfill orders manually, we recommend contacting our support team to help ensure your account is properly set up for automation.
Our policy on handling transferless delivery orders
The event must be transfer eligible. No Transfer Restricted events will be handled by our fulfillment team. The seller must fulfill these orders themselves by providing their own transferless links. Sellers are fully liable for any broken orders for transfer restricted shows
Our team will attempt to deliver any TM orders (transfer eligible events) that are marked "wallet" -- If our system is unable to generate the transferless link, we will deliver these tickets as normal transfer
For any AXS, AM, Paciolan, and Seatgeek events, you must set up Secure My Pass Integration and use internal note SMPWALLET
If our system is unable to generate these wallet links through the integration and event is within 48 hours, our team will deliver these orders via normal transfer.
If you do not want our team to initiate a transfer under any circumstance, please add SELLER WILL FILL into the internal notes field. By adding this note you agree to be solely responsible for the fulfillment of that sale.
Our team reserves the right to remove these notes and fulfill the order through any means necessary within 48 hours of the event.
F2F Events
Fan to Fan events require that the Ticketmaster account has an SMS phone number in the account, and registered in our system. Since F2F events cannot be transferred using Tradedesk, they must be done on the account level, and SMS verification codes are required to perform those transfers.
Check HERE for a list of providers we support and instructions for linking your SMS phone numbers.
If you do NOT have SMS verification for us to perform an account level transfer, you will need an SMP account set up so that we can perform a transferless delivery. This requires you to set up an account, fund it properly, and link to our system.
Check HERE for instructions on setting up an SMP account
If you do NOT have SMS or SMP set up properly, we will make every attempt to save the order, including using our SMP account or sending to our replacements team and your account will be charged accordingly.
If you choose not have SMS verification or an SMP account and do NOT want to be charged to use our account, you will need to put SELLER WILL FILL in the internal notes of the order. This ensures that you will transfer the order manually and be fully responsible for the completion of the order.
Check HERE for manual fulfillment instructions
Our policy on handling requests for listing tickets manually (creating POs) is as follows:
If it is a supported site, we will run all possible automation to complete the request. For us to manually PO a listing, automation must be set up correctly and fail.
If automation is not functioning, we will report it to developers to resolve the issue
We will then complete your request for you in the best manner possible
We will communicate with you if action is needed on your end to resolve the issue
This could involve:
Adding an account to Lysted
Updating a password to an account
We will inform you if it is not a supported site, indicating you will need to manually add your tickets into Lysted.
We will inform you if automation was not set up properly, indicating you will need to manually add your tickets into Lysted.
Here is some information to help you when listing your tickets and fulfilling orders manually.