Lysted uses Sync, an industry-leading in-house software, to help automate many of the tasks associated with ticket selling.

There are two classes of automation on the platform: pricing and listing/fulfillment. Pricing automation is covered in a separate article. There is no extra charge for automated listing and fulfillment — it's a free service you can opt into.

When a ticket is purchased, the system recognizes the purchase, adds it to Lysted, and in most cases automatically transfers it to the buyer once it sells. If you're set up on automated fulfillment, we guarantee the order is sent to the buyer before the in-hand date. If automation is unable to complete the transfer for any reason, our team will manually transfer the ticket to the buyer around the week of the event.

To set up automated listing and fulfillment, you’ll need to enable email forwarding and add all your ticket purchasing accounts into Lysted.

The system uses email forwarding as triggers to perform actions. For example, when a purchase is made, our automation reads the confirmation email sent to you from Ticketmaster — that's how the system knows a purchase occurred and takes action to list it. Our system also needs access to your account credentials (Ticketmaster, AXS, etc.) to retrieve barcode numbers, cost details, and to initiate ticket transfers to buyers.

The chart below shows the basics of email forwarding. Each gray box represents a different email address or account you may have on Ticketmaster, AXS, or wherever you purchase tickets. Each of those email addresses must auto-forward to one catch-all inbox — we recommend using Gmail for this.

The idea is that all your different email addresses automatically flow into one place. We'll have you set email filters on that catch-all inbox so that specific emails — purchase confirmations, authentication codes, and others — get forwarded to our system to trigger the appropriate actions.

Important: Email forwarding is mandatory. Without it, we cannot guarantee the fulfillment of your orders and it is your responsibility to ensure tickets are delivered to buyers.

For a full step-by-step walkthrough with images and email filter setup, please review the guide linked at the bottom of this article. If you are familiar with email forwarding, you can copy and paste the entire paragraph of text below into the Subject field for creating a forwarding rule.

{order} OR {purchase} OR {tickets} OR {ticket} OR {receipt} OR {confirm} OR {Purchase} OR {password} OR {reset} OR {authentication} OR {verification} OR {code} OR {account} OR {sign} OR {transaction} OR {request} OR {transfer} OR {deliver} OR {verify} OR {print} OR {thank you} OR {accept} OR {"you're all set"} OR {"FIFA ID | Validate Your Email"}

Note: If you use a non-Gmail provider such as Hotmail or Outlook, use the Redirect option instead of Forward when setting up your forwarding rule.

The next step is adding all of your ticket purchasing accounts into Lysted. When the system receives a purchase confirmation email, it accesses your account to retrieve the relevant ticket details needed to create your listing. It also uses these credentials to transfer tickets to buyers.

Accurate login information must be added into Lysted before making purchases for this to work. If a password is incorrect, the system will be unable to list or transfer tickets for that account.

To add logins:

If you have a large number of accounts, we can bulk import logins for you. Just send us a spreadsheet with three columns: marketplace, email, and password.

You can use the account filters to filter your accounts by marketplace, email address, or to view only accounts with password errors. If the system attempts to access an account three times without success, it will flag it with a red "hand" icon. Click anywhere on the account to update the password.

Clicking the three dots to the right of an account gives you additional options, including deleting the account if you no longer want it in Lysted.

The Account Sweep button instructs the system to access that account and look for new purchases, pulling relevant ticket information into Lysted. Allow at least 30 minutes for a sweep to complete. Account sweeps work for Ticketmaster and AXS only, and will pull in purchases made within the past 12 hours.

Note: You are responsible for adding any applicable disclosures (Limited View, ADA Accessible, etc.) to the public notes section of your listing. While automation can pull some disclosures through, that information isn't always available upon initial sweep — it is ultimately your responsibility to disclose any obstructions prior to sale.

If email forwarding is enabled and accurate logins are entered into Lysted before purchases are made, account sweeps and inventory listing are initiated automatically.

It's important that if you're set up on automation, you do not manually add missing purchases. This can cause duplicate listings and may result in costly penalties.

If a purchase that should have been automated is missing and an account sweep doesn't resolve it, contact our support team with the email address used for the purchase and the order number. We'll identify why the automation failed, fix it for future purchases, and pull the listing in through the automated system.

If the section, row, and seat numbers on your listing match your account exactly, an account sweep will also populate barcode numbers and set your listing up for auto-fulfillment. If barcodes don't populate after 30 minutes, contact our support team — we may need to manually match the listing between Lysted and Sync.

If the automation system listed your tickets, it will in most cases automatically transfer them to the buyer. You can monitor the fulfillment status on the Sales and Fulfillment pages. If a transfer fails, our team will manually transfer the ticket to the buyer around the week of the event.

Keep in mind that most exchanges operate on a pay-on-delivery basis, so you won't be paid on a sale until it's delivered to the buyer. If you don't want to wait for our team to handle it, you can transfer the ticket manually using the Fulfillment tab.

If you're set up on automation but had to manually list tickets for any reason, our team can still manage fulfillment for that sale — but you must add an internal note to your listing detailing which specific account the tickets are located in.

For our team to take responsibility for fulfillment, all three of the following must be in place:

If any of these are missing, fulfillment responsibility falls on you. For further clarification surrounding our listing and fulfillment policy, please see the article here.

Once email forwarding is enabled and all purchasing accounts are added to Lysted, your automation setup is complete. If you need help getting set up, contact our support team at [email protected] — we're happy to walk you through it.

Related articles:

Policy for listing and fulfillment

Pricing Automation

Manual Order Fulfillment

Internal notes