There are many functions of internal notes. You can locate the internal notes field by clicking anywhere on your listing and pulling up the quick edit box.

Our team refers to internal notes during our fulfillment process. If there is an email address in the internal notes, and a corresponding login in Lysted, then our team will take responsibility for the fulfillment of that sale.

If you're set up on automation for listing and fulfillment and must add a listing manually for some reason, it's very important to add the proper internal note and login into Lysted. If the proper internal note AND login is in Lysted, our team can take responsibility for fulfilling that sale.

If there is no internal note added, we will assume that you will be fulfilling the order yourself.

For our team to take responsibility for your fulfillment each listing must have an internal note detailing the account the tickets are located in. An accurate login for the account must also be entered into Lysted in the Settings --> Logins area. Email forwarding must also be enabled. Fulfillment for sales with missing internal notes will be 100% your responsibility.

There are also very specific codes that you can add into the internal notes field that allow our system to make various adjustments to the listing on each individual marketplace.

You can use internal notes for the following actions:

Example - Internal note +tmplus will post the listing on Ticketmaster+, but will remove it from everywhere else.

Example - Internal note NOSTUB will remove the listing from Stubhub / Viagogo, but will post everywhere else.

Example - Internal note @secsh[General Admission Floor] @secvg[General Admission Floor] @secvs[Floor GA] will list the section name as General Admission Floor on Stubhub / Viagogo and Floor GA on Vivid Seats.

IMPORTANT - when updating sections on Stubhub use both @secsh[new section] and @secvg[new section]

Example - Internal note @row[11] will list the row as row 11 on all marketplaces. This is commonly used to "mask" seats. Many users do this to protect themselves from teams seeing their season tickets being re-sold.

Adjust prices up and down on specific websites, by either a dollar or % amount of the "list price" in Lysted. These notes override the default markup as set by Lysted.

Example - Internal note @VS%[5] @SH$[5] @SG%[-5] will increase the price on Vivid Seats by 5%, increase the price on Stubhub / Viagogo by $5 and decrease the price on Seatgeek by 5%.