As you may be aware, there are constantly evolving policies in the ticket industry both on the primary and marketplace level. We understand that it can be overwhelming to keep up with all the changes, but rest assured, we are here to help.
To make things easier for our customers, we have created an article that will keep you updated on any policy changes made through Lysted. This article will be regularly updated to ensure that you have the most current information at your fingertips.
We highly recommend checking this article before making any purchases to avoid any confusion or inconvenience. Our goal is to provide you with a seamless and hassle-free experience, and we believe that staying informed is the first step towards achieving that.
2/23/26:
MLB Listings Update:
We have added information regarding sending barcodes to the marketplaces in an effort to prevent locked barcode issues with Stubhub. Please review these changes, and be on the lookout for future changes regarding transferless delivery! Updates can be found on the Listing MLB Tickets article.
2/1/26:
SecureMyPass Update
Please be advised that our third-party integration partner, SecureMyPass (SMP), has announced an update to their pricing structure and API terms, effective February 1, 2026. If you utilize SecureMyPass via our API integration, you will need to acknowledge their new pricing terms within your SMP account in order for automation to continue to process your link generation. If you do not, our system would not be able to process your links and you would be responsible for manually generating.
This can be accessed via securemypass.com upon login.
11/28/25:
Regarding Sync Access
To be granted a Sync sub-user account through Lysted, you must ensure that email forwarding is fully configured on your end. The primary purpose of a Sync sub-user account is to match tickets that have been manually listed, fulfill orders through automation, and pull in missing purchases in the event they did not auto-po. However, it is important to note that this does not replace the requirement of properly setting up automation. If you find it necessary to initiate mass sweeps across your accounts (e.g., more than twenty per onsale), this may indicate that your email forwarding is not correctly configured.
Should our team observe a significant spike in account sweeps initiated from your profile, we reserve the right to revoke sweeping permissions and/or disable Sync access entirely. This measure is necessary because, although you operate as a sub-user under the Lysted account, all pending jobs are shared across the Sync platform. If a large number of sweeps are launched unnecessarily or due to improper configuration, it may cause delays in sweep processing for all Sync users and potentially result in cancelled orders.
If you notice your purchases aren't properly making their way over to Lysted, please reach out to our support team to assist you in identifying the reason why.
10/23/25:
Fulfillment policy updates made around F2F events. Seller must have SMS set up, or agents will default to SMP transferless delivery. If SMP is not set up, then agents will use our SMP account and charge the seller accordingly. SELLER WILL FILL notes must be added to orders that are to be manally handled by sellers. For full policy updates check the Fulfillment Policy info HERE.
10/17/25:
Tikeymanager links cannot be used to fulfill Stubhub sales through Lysted. In the event you try to deliver these links for Stubhub orders, you will be requested to provide an alternative link or transfer your tickets directly.
9/23/25:
At Lysted, we are unable to mediate communication between you and another seller from whom you may have purchased an account. If you are unable to add an account because it is already registered in our system, please contact the website or platform from which you acquired the account for further assistance. If you are unable to get in contact with said platform, you will need to handle any purchasing/fulfillment manually from the affected account.
8/29/25:
Ticketmaster Resale has made us aware that ALL replacements must be offered and do not fall under the same protections as other marketplaces that honor the same section 5 row upgrade standard. More information can be found on this section of our Replacements Policy
8/2/25:
Internal notes - The maximum number of purchasing accounts permitted in the internal note section of your listing is three. In the event you surpass this limit and automation can't fulfill your sale, you will be required to manage fulfillment directly on your end.
It's important to understand this policy is in place to prevent cancelled orders. When a listing is merged multiple times, it makes it difficult for the system to transfer across a high volume of accounts which could result in automation failures requiring our team to troubleshoot. In order for our team to fulfill your order efficiently, the number of accounts notated in the internal notes must be kept to a minimum. This means not spending excessive time searching through accounts that don't have relevant tickets, especially when dealing with urgent orders on tight deadlines.
7/16/25:
Parking policy - Due to new marketplace policies, Lysted can no longer dispute parking ticket cancellations from any third party providers (e.g. ParkWhiz, Spot Hero). Sellers must follow new restrictions when listing parking, such as distance limits, restrictions on offsite/third party parking passes, and lot descriptions.
Distance Limits: Parking lots located more than 1 mile from the venue may be subject to automatic cancellation.
Walking Time: Listings may be canceled if the walk to the venue is reported to exceed 15 minutes—this is often based on the buyer's experience and may vary.
Lot Descriptions: Inaccurate or missing details about walking distance—especially for lots over a 10-minute walk—may result in penalties.
NO Offsite or Third party parking sites will be allowed to sell on barcode integrated sites (i.e. Parkwhiz) There is no guarantee that the marketplace will accept the delivery method sold due to their agreement with the team/league/venue.
Secondary purchases - When listing secondary purchases (i.e. tickets bought through a secondary marketplace like Vivid or Stubhub), it's very common that you will know the section and row of your purchase, but be unaware of the exact seat numbers. In this case, you would need to put placeholder seat numbers until you are aware of the exact seats that you own
Example: You purchase four tickets in section 102, row 4, from Vivid but have yet to receive them. You would list your tickets as section 102, row 4, seats 1000-1003 or any four digit variation of that seat number.
Listing tickets as exact seat numbers that exist in the venue without knowing that's what you'll receive could lead to major issues with fulfillment and potentially broken orders so it is imperative that you list your tickets with placeholders if you're unsure.
For more information on our updated parking and secondary purchase policy, please be sure to reference our listing tickets article.
If you have any further questions, please don't hesitate to reach out to our support team for assistance!