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How to post tickets into Lysted

Joe Moulton avatar
Written by Joe Moulton
Updated over a week ago

IMPORTANT DISCLOSURES

IT IS CRUCIAL THAT YOU LIST TICKETS ACCURATELY

SALES ARE UNABLE TO BE CANCELLED FOR ANY REASON

DO NOT POST YOUR TICKETS ON LYSTED AND OTHER PLATFORMS SIMULTANEOUSLY. LYSTED IS UNABLE TO SEE, REMOVE OR MANAGE ANY LISTINGS YOU'VE POSTED IN YOUR PERSONAL STUBHUB ACCOUNT OR ANY OTHER MARKETPLACE.

REMOVE LISTINGS YOU HAVE POSTED YOURSELF ON ANY OTHER PLATFORM PRIOR TO POSTING THEM TO LYSTED

Make sure you are posting the exact event, venue, date, time, quantity, section, row and required disclosures.

You must provide the tickets exactly as they sold to the buyers, otherwise it’s possible that your sale will be cancelled, and the selling marketplace will charge you a penalty for the mistake so they can compensate the buyer. Penalties generally are around 200% of the sale price, but we've seen instances of much higher penalties for high profile events.

Lysted can only account for sales made through our platform. If you decide to post your tickets on another platform, remove your listing from Lysted to avoid a potential double-sale.

Step 1

Navigate to Lysted and click the + button highlighted below, or the add inventory button in the top right corner

Step 2

Search whatever your event criteria is. For the most accurate results, search the event and venue. Example "Los Angeles Kings Crypto".

You can select the "multiple events" check box to select more than one event at a time. Any listing you add will post to ALL of the selected events, so only use this feature if you have the same seating location for multiple events.

Click on each event you'd like to post tickets for and hit continue.

Step 3

Fill out each field with the appropriate seat details. An explanation of each field can be found below

Quantity

  • How many tickets you want to sell. The seats must be next to each other to post them in the same groupings.

Section

  • The section your tickets are located in, refer back to your original purchase confirmation to verify.

Row

  • The row your tickets are located in, refer back to your original purchase confirmation to verify.

Low Seat

  • The seat numbers your tickets are located in, refer back to your original purchase confirmation to verify. If your seats are General Admission, or are not numerical you can enter any placeholder number here such as "99"

Ticket Format

  • E-Tickets

    • PDF that can be printed out

  • Mobile QR

    • PDF that can be pulled up on a mobile phone for entry

  • Mobile Transfer

    • Direct transfer from your account to the customer’s account

  • AXS Mobile

    • Direct transfer from your account to the customer’s account on AXS.

    • The regular mobile transfer ticket format is also fine for AXS events.

Seating Type

  • Consecutive

    • Consecutive seat numbers are next to each other (1, 2, 3, 4)

  • Odd / Even

    • Odd and even numbers are together (2, 4, 6, 8)

  • General Admission

    • There are no assigned seat numbers. Please note for general admission seating, you will still need to add a low seat number into the system for record keeping on our side. You can make this seat number up.

List Price (Each)

  • This is what price you are posting the ticket for on the various websites. Your per ticket list price, before our fees or applicable marketplace fees.

  • FEES WILL BE TAKEN OFF THIS NUMBER – you can estimate you’ll receive between 8-14% less than the “list price” (without volume discounts applied)

  • If you're on full service pricing, please leave this at $0. This will make it easier for the full service pricing team to identify and price your listing

Cost

  • This is the cost of the tickets, or what you paid.

    • You can choose per ticket or the cost for the entire grouping

  • Lysted needs this information to keep track of your profit / loss on each sale.

Add Disclosures

  • Disclosures are anything you need to let the buyer know about their tickets. It is MANDATORY to disclose anything that affects who can use the tickets (such as 21+ event) or anything that affects a buyers view (limited view, side view, obstructed view). Failing to disclose anything that affects a buyers view or who can use them can result in a cancelled order with penalties applied. Disclosures can be added into the “public notes” box after posting a listing as well.

Add Attributes

  • Things you’d like to let the buyer know about that may add value to your listing. Examples are “front row of section” or “aisle seats”. These are not mandatory. Attributes can be added into the “public notes” box after posting a listing as well.

Public Notes

  • Anything that you want to communicate to buyers.

  • The disclosures area will populate anything you select in public notes automatically

  • It is MANDATORY to disclose anything that affects who can use the tickets (such as ADA Accessible) or anything that affects a buyers view (limited view, side view, obstructed view). Failing to disclose anything that affects a buyers view or who can use them can result in a cancelled order with penalties applied.

    • Not all exchanges support custom public notes, they will not display everywhere.

Private (Internal) Notes

  • Internal notes for you and our team - For a more detailed help article on internal notes click here.

  • Internal notes have various functions

    • Fulfillment

      • Our team refers to internal notes during our fulfillment process. If there is an email address in the internal notes, and a corresponding login in Lysted, then our team will fulfill your sale.

    • Adjustments

      • There are also very specific codes that you can add into the internal notes field that allow our system to make various adjustments to the listing on each individual marketplace.

        • Include or Exclude the listing on specific websites

        • Adjust sections and rows

        • Adjust the pricing up and down

Split Type

  • The quantity of tickets you’d like the buyer to be able to purchase.

    • Default

      • Our recommendation is default split

      • Default will never allow you to be left with a single ticket

      • Groupings of 2 or 4 will only be sold in even numbers

      • Groupings of 5+ will be sold in any quantity, so long that it doesn’t leave you with a single ticket

    • Never Leave One

      • Essentially behaves the same as default with one exception – buyers can buy a single ticket out of a grouping of 4

    • Any Combination

      • Buyers can buy any amount of tickets, even if it leaves you with a single remaining

    • No Splitting

      • Buyers must purchase all of the tickets together.

You can use the "copy down" feature to quickly add another listing, and copy down all of the existing information. You can select each field to copy down or leave blank.

Now repeat the process if you have multiple listings for the selected event(s).

STEP 4

If you're posting one listing for one event, and your stock type is PDF or Mobile QR - Lysted will allow you to attach the PDFs directly through the listing flow. If this criteria is not met, then you will not see this page

First select the file you'd like to attach, and then assign each page to the proper seat number. You can select multiple files

STEP 5

You can select which exchanges you'd like to post your tickets to. By default, your listing will be pushed to all marketplaces.

Review your listings for accuracy, and hit publish now. If there is a price assigned to your listing, this will post them live to the marketplaces. It may take up to 10 minutes for new listings to display in your inventory tab.

Note: We do not allow the listing of DICE.fm tickets on our platform due to the nature of it's delivery method resulting in cancelled orders.

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