If emails aren't being received in your Lysted catch-all account despite having email forwarding configured, follow these steps to troubleshoot and resolve the problem:
Verify Your Lysted Automation Setup
Ensure that your automation is correctly configured for listing and fulfillment. This includes:
Adding your ticket purchasing accounts into Lysted.
Configuring email forwarding for each account.
Refer to the setup article here to confirm that all steps have been completed accurately. Missing or incorrect configurations can prevent emails from being forwarded successfully.
Reconfirm All Setup Steps
If issues persist after completing the initial setup, reconfirm that all steps have been properly executed:
Ensure all email addresses are forwarding to the proper designated email.
You should have one designated Gmail catch-all forwarding to your Lysted catch-all email. All purchasing accounts should be forwarding to your designated Gmail catch-all only, not your Lysted catch-all.
Verify that you are using the correct filters:
{order} OR {purchase} OR {tickets} OR {ticket} OR {receipt} OR {confirm} OR {Purchase} OR {password} OR {reset} OR {authentication} OR {verification} OR {code} OR {account} OR {sign} OR {transaction} OR {request} OR {transfer} OR {deliver} OR {verify} OR {print} OR {thank you} OR {accept} OR {"you're all set"} OR {"FIFA ID | Validate Your Email"}
Note: The filters above should be setup in your designated Gmail catch-all; be sure you have no outdated filters included. You do not need to setup filters for each purchasing account, as the accounts should all be forwarding to your designated Gmail catch-all.
For reference, this was our previously recommended subject filter (Full Filter):
{"order"} OR {"tickets"} OR {"ticket"} OR {"You Got Tickets"} OR {"Authentication Code"} OR {"confirmation"} OR {"ticket purchase"} OR {"Print your"} OR {"Print at Home"} OR {"Thank You For Your Purchase"} OR {"View and Save Your Tickets"} OR {"Tickets have arrived"} OR {"E-Tickets"} OR {"Your Ticket Purchase from"} OR {"Your Purchase"} OR {"Thank you for purchasing tickets"} OR {"You Just Scored Tickets"} OR {"Got Your Order"} OR {"Thank You for Your Order"} OR {"Eticket"} OR {"cash"} OR {"ready to print"} OR {"Etickets"} OR {"Your Mobile"} OR {"Electronic Ticket(s)"} OR {"Receipt"} OR {"Opera Ticket"} OR {"Print-at-Home Tickets"} OR {"Purchase is Complete"} OR {"verification code"} OR {"Ticket Delivery"} OR {"Replay Purchase"} OR {"Print@Home"} OR {"Ticket Request"} OR {(Your AROUND 20 Tickets)} OR {"Online Ticket"} OR {"Thank You from"} OR {"Verify Your"} OR {"Your request to reset password"} OR {"Tickets are Here"} OR {"Your Tickets for"} OR {"tickets were delivered"} OR {"Purchase"} OR {"Here are your Tickets"} OR {"You're all set to see"} OR {"Your ticket is available"} OR {"[SeatGeek] Sign into your account"}
Sometimes, even minor misconfigurations can disrupt the forwarding process. Double-checking these details can help identify and resolve the issue.
Contact Support
If you have followed all the above steps and the issue persists, contact [email protected] for further assistance in identifying and resolving any misconfigurations.