What is the Lysted In-Hand Date?
The "In Hand Date" (In-Hand Date or IHD) is the delivery deadline for each of your sales. In an effort to maintain favorable metrics with the exchanges and keep our exchange rates low, Lysted requires orders to be delivered to buyers 3 days prior to the event. The IHD can be seen for each order on both your sales and fulfillment tabs.
Sales Tab View
Fulfillment Tab View
We understand that it may not be possible for some sales to be fulfilled by the Lysted in hand date due to factors outside of your control.
If you are unable to deliver any sales by the Lysted in hand date due to delivery delays, please reach out to us and we would be happy to update the deadline. Once we verify the event is on a delivery delay we will update the in hand date accordingly.
How to Extend the Delivery Deadline for Your Order
Delivery deadlines are set to ensure tickets are delivered to buyers in a timely manner. In most cases, the IHD can be adjusted if there are valid reasons, such as delays from the ticket provider or marketplace restrictions. If you need to extend the delivery deadline for your ticket order due to delays, follow the steps below to ensure a smooth process.
Steps to Request an Extension
Email our support team at [email protected] requesting an In-Hand date extension for your order. Provide the order number and proof of delay.
Proof Requirements
To address a delivery delay, you must provide clear and verifiable proof of the delay. Acceptable documentation includes screenshots of the following:
Your purchase confirmation mentioning the delay.
The tickets in the account displaying the delay or transfer-available date.
Communication from the primary or marketplace noting the delay.
If proof of delivery delay is not submitted before the fulfillment deadline, the order may be sent to our loss mitigation team to source replacements for the order, and penalties or order cancellations may be applied.
For users that are enrolled in automation - the in hand date can be ignored for any sales that are Lysted's responsibility to fulfill. We will ensure that the tickets are delivered in time to the buyer, based on the deadline provided by the selling marketplace. Please note, automation must be correctly setup for Lysted to assume responsibility of fulfilling your orders - you can review how to set your account up for automation here.
FAQs
Can I extend the delivery deadline to the day of the event?
Extensions to the day of the event are only possible with marketplace approval and valid proof of delay. Without approval, the IHD can typically only be moved to one day prior to the event.
What happens if I don’t provide proof of delay?
Without proof, the IHD typically cannot be updated, and you may face penalties for late delivery. Please reach out to our support team if there are circumstances beyond your control that make you unable to fulfill your order by the stated IHD.
What should I do if tickets aren’t available yet?
If tickets are delayed (e.g., barcodes are released close to the event), provide proof of the delay and request an extension prior to the IHD stated on the order. The support team will update the IHD accordingly.