As a primary account holder, you can now create individual logins for your employees without sharing your credentials. Customizable permissions let you control exactly what each team member can access, keeping your data secure and reducing the risk of accidental changes or unauthorized actions.
To create an employee login to your Lysted account, navigate to Settings > Users. The Users tab displays a list of all current employees on your account:
Note: The section below covers employee access only. For creating a sub-tenant profile with access to their own independent inventory or modifying sub-tenant permissions, please contact [email protected] for assistance.
Creating an employee login
Click Add User, then enter the employee's email address in the popup window
If the new user already has a Lysted profile, whether through a sub-tenant account or their own unique profile, their contact information will populate automatically. In that case, proceed directly to enabling the permission settings in Step 3
You will be prompted to fill out a signup form with the employee's first name, last name, phone number, and contact details:
After entering the contact information, you will be taken to the Permissions page to configure what information you would like your employee to have access to:
Once you've set the permissions, a summary will appear for you to review before the user is added. This will highlight any restrictions so you can confirm everything looks correct before finalizing:
Unrestricted permissions
With permissions restricted
Click Continue to create the user. The account will be created in both Lysted and Indy for employee access.
Once created, the employee will appear in the Users table. You can return to this table at any time to edit an employee’s permissions or remove their access entirely.
Understanding Permissions
Permissions are organized into four categories with customizable controls: Inventory, Asset, Purchase, and Sales:
Inventory permissions control whether an employee can add, view, edit, or remove listings. Note that view access to section, row, seats, and seat type is required for all employees and cannot be restricted:
Asset permissions control an employee's ability to view and upload barcodes and PDFs:
Purchase permissions control whether an employee can create purchases, which in turn gives them the ability to create new listings. If an employee's inventory view permissions are restricted, their visibility into active listings will be restricted accordingly:
Sales permissions control what sales data an employee can view. Employees cannot create, update, or delete sales records.
Permissions apply at the entity level (all or nothing). There is no way to lock an employee out of a specific individual listing(s). The exception is if inventory is owned by a sub-tenant with a separate permission set; in that case, different permissions can apply to that sub-tenant’s inventory.
If a checkbox is present and checked, the employee has that permission. If it is unchecked, the permission is restricted. If no checkbox is displayed for a given action, that permission is not applicable to the category.
Common Permission Configurations
Read-only access: Remove all Update, Create, and Delete permissions. The employee will be able to view inventory and sales data but cannot make any changes.
(See the examples below for the specific checkboxes to select for Read-only access)
Restricting profit visibility: There is no direct “profit” permission toggle. To hide profit from an employee, restrict either the Sale Price or the Cost view permission. Restricting sale price will also hide the profit and payout columns. Restricting cost will similarly hide profit. Note that permission changes may take approximately one minute to take effect due to caching.
How Restricted Data Appears to Employees
When an employee does not have permission to view certain data, the affected fields and summary tiles will display an info icon. Hovering over the icon shows a message: “You have no permission.” If the employee has their own sales, they will still see summary totals for their own sales only - not company-wide figures. If they have no sales of their own, the totals will appear blank.
Employee vs. Sub-Tenant Permissions
This is one of the most important concepts to understand, employees and sub-tenants have two separate sets of permissions, and a single user can hold both roles simultaneously.
Employee permissions control what the user can see and do across the primary account holder’s inventory and data. These are managed from the Users tab in Lysted or the Members tab in Indy. Sub-tenant permissions control what the user can do with their own sub-tenant inventory. These are managed from the Offices tab within Indy POS.
To navigate to Offices within Indy, select the POS Dropdown > Users, and then select Offices from the My Organization page. If a sub-tenant is also added as an employee, their permissions must be configured in both the Members tab and Offices tab to fully control their access:
* Members tab (or Users tab in Lysted): Controls what they can see/do as an employee across all company inventory.
* Offices tab in Indy: Controls what they can do with their own sub-tenant inventory.
This dual-permission structure allows for flexible configurations. For example, you might allow a sub-tenant/employee to change prices on their own inventory but prevent them from editing prices on the rest of the company’s inventory.
Adding a Sub-Tenant as an Employee
If you want a sub-tenant to have full access to all company inventory (beyond their own), you can add them as an employee. Here are two options:
1. Add the existing sub-tenant account as an employee. They will use one login to view both their sub-tenant inventory and all employee-accessible inventory. Be aware this mixes the data together.
2. Create a separate employee account with a different email. The sub-tenant can keep their original account for their own inventory and use the new employee account for company-wide access.
Where to Manage Permissions
Role | Where to Edit | What It Controls |
Employee | Users tab in Lysted or Members tab in Indy | Access to company-wide inventory and data |
Sub-Tenant | Offices tab in Indy | Access to their own sub-tenant inventor |
Note: No changes have been made in Indy itself. Lysted now leverages the permission structure that Indy already had in place.
Frequently Asked Questions
Can Account Owners create sub-tenants?
No, sub-tenant creation still requires contacting your Lysted account manager. Employees (and primary account holders) can only create employee logins through the Users tab in Lysted.
Can I restrict an employee from accessing a specific listing?
No, permissions are at the entity level and apply to all inventory of that type. The exception is sub-tenant-owned inventory, which has its own separate permission set.
Can an employee see another employee’s activity?
There is no employee-specific activity log within the Users tab. To review what an employee has done, check the audit logs on specific inventory.
What happens if I restrict sale price visibility?
The employee will not see the sale price, profit, or payout columns in the sales table. The summary tiles for those metrics will show an info icon with a permission message. This change may take up to one minute to apply due to caching.
Do permission changes apply immediately?
There may be up to a two-minute delay due to caching before permission changes are reflected on the employee’s view.
Please report any issues to the Lysted support team at [email protected]