This will serve as a live document to provide transparency to all sellers on the status of the bugs and fixes as we work through them post launch.
Issue | Status | Notes |
Changes made to invoices are not populating for seller visibility | Resolved | In Hand updates will now reflect; improvements to cost updates are in progress; updates to internal notes are resolved |
Listings missing from Stubhub | Resolved | Our team is currently working with Stubhub |
PDFs not saving on listings - 500 error | Resolved | All pdfs have been migrated and new uploads should no longer see this error when saving |
Latency issues causing features to fail (save changes button) | Resolved | External Service issue |
Missing listing or sales data due to events stuck in mapping | Resolved | Developers are running scripts to add and map all remaining events - expected resolution EOD 9/5 |
Incorrect date and time on sale notification | Resolved | Resolved 8/26 |
Uptick issues: prices not updating in Lysted, issues logging in | Resolved | No further reports after 8/25 |
Incorrect external (marketplace) links in Lysted active listings | Resolved | Catalog integration solved; Uptick resolved for pricing tool link issue |
Event time discrepancies between Purchases, Fulfillment and Inventory tabs | Resolved | This was due to time zone & location of user & has been standardized |
Invoices marked Paid showing Pending | Resolved
Resolved
| Indy & Lysted payment statuses synced Need to reconcile 8/25 payments in Lysted |
Fulfillment tab displaying Complete prior to ingestion | Resolved |
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Ability to export sales for previous events | Resolved | Exporting respects date filters |
PDF previews not rendering in Chrome | Resolved | No issues in Firefox |
AXS Resale Feed issues | Resolved | Developers worked to get the feed properly removed for 7 days while double sales continued to come in. We will re-enable once feed is 100% purged. AXS re-enabled 9/2 |
Ticketmaster 3rd party listings | Resolved | This was removed during migration to prevent rejections and double sales. This will be re-enabled no later than 8/29 |